Regulatory Alerts2023-05-09
Added
BRPD Circular No. 07: Displaying Bangladesh Bank's Hotline Number (16236) Along with Bank's Own Hotline Number at a Visible Place
All scheduled banks operating in Bangladesh are directed to display the Bangladesh Bank hotline number (16236) alongside their own hotline number in a visible place at their head offices, branches, and sub-branches. This directive is issued under the powers granted by Section 45 of the Bank Company Act, 1991, to facilitate the quick resolution of complaints regarding banking services. Banks are advised to record these numbers in existing complaint boxes to ensure improved service delivery and efficient grievance handling.
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