Central Bank of Iraq

Consumer Protection Guide

Consumer Protection Guide

Objective of Issuing the Consumer Protection Guide:

The issuance of this guide aims to achieve a set of objectives, the most important of which are as follows:

• Emphasizing the Central Bank of Iraq's focus on protecting consumer rights, ensuring they receive financial and banking services within an integrated framework of disclosure and transparency, enabling consumers to make sound decisions. It also underscores the importance of banks addressing developments related to current and future consumer needs, providing suitable products for them, and fulfilling their aspirations.

• Establishing a set of standards and practices related to bank consumer protection, which serve as the basis for evaluating banks' performance in protecting consumers and applying these standards in this field.

• Formulating a general framework focusing on bank responsibilities that contributes to enhancing regulatory objectives supporting financial stability, by strengthening professional practices in providing financial services to consumers at the national level as a response to any improper practices when banks interact with customers.

With the user's request to transcribe the full text of the document in its original language, preserving headings and lists. The user's instruction is to output only the text of the document in clean Markdown, without summaries or translations. The provided text is already in Arabic and should be transcribed as such.

The user's instruction is to output the full text of the document in its original language, preserving headings and lists. The provided text is already in Arabic.

The user's instruction is to output the full text of the document in its original language, preserving headings and tables. The provided text is already in Arabic.

The user's instruction is to output the # Objective of Issuing the Consumer Protection Guide:
The issuance of this guide aims to achieve a set of objectives, the most important of which are as follows:

• Emphasizing what the Central Bank of Iraq dedicates in terms of attention