2020-07-07
Added · Updated
The National Credit Regulator establishes a panel of debt counsellors to implement a rotational transfer approach for consumers affected by the lapsing or deregistration of their current debt counsellor. Debt counsellors must submit written responses by 17 July 2020 addressing their willingness to take over transferred consumers, their infrastructure capacity, compliance status, and operational details. The regulator will evaluate submissions based on factors including experience, compliance with statistical returns, and the absence of ongoing investigations or complaints.