Regulatory Alerts2021-03-05
Added · Updated
Circular 2 of 2021 - Circular on ADR agents
Entities operating as Alternative Dispute Resolution Agents for consumer credit complaints must be registered with the National Credit Regulator, as only registered agents are authorized to facilitate such resolutions. Credit providers are prohibited from interacting with or providing information to unregistered ADRs and must verify registration status before engagement. The National Credit Regulator will enforce appropriate actions against any entities operating as ADRs without proper registration.