Regulatory Alerts2021-04-22
Added · Updated
Circular dated April 22, 2021 regarding emphasizing non-discrimination between customers and providing a quick and free mechanism for dealing with complaints
The circular mandates that banks and payment service providers ensure gender equality in all banking transactions, including loans and credit facilities. It requires the establishment of a rapid, free, fair, transparent, and effective mechanism for handling customer complaints without discrimination. These measures are intended to reinforce the non-discrimination principles outlined in the February 19, 2019 instructions on protecting bank customers' rights.
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