Regulatory Alerts2022-04-29
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Circular Letter No. 03/2022
The Banco Nacional de Angola directs Banking Financial Institutions to update customer service protocols by increasing counter staff to maximum capacity, admitting customers up to pre-pandemic limits while enforcing biosafety measures, and ensuring fully operational queue management systems. The directive further mandates strengthened digital communication to facilitate non-face-to-face transactions and reduce branch congestion and service delays. These updated rules, aligned with existing consumer protection notices and presidential decrements, take effect immediately upon publication.
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