2019-12-23

Added · Updated

Circular Letter No. CC/2019/00000083

The document establishes good practices for credit institutions and other payment service providers regarding the provision of annual commission statements via digital channels or email. It requires that statements be clearly identifiable, provided as standalone files, and accompanied by specific subject lines in emails. For digital channels, institutions must ensure direct access, send notifications, and retain documents for at least one year while informing clients of this period.

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Banco de Portugal

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