Regulatory Alerts2026-05-22
Added · Updated
Circular Letter No. CC/2026/00000018
The Banco de Portugal revokes Circular Letters No. 25/2008/DSB and No. 6/2008/DSB and establishes recommended procedures for supervised entities to follow when handling customer complaints. Supervised entities must forward complaints received directly by the central bank to the relevant institution via BPnet, analyze them within 15 business days, and provide a detailed response including any findings of non-compliance and remedial measures. Additionally, if the central bank requires further clarification, the entity must respond to such additional requests within 5 business days or another period defined by the central bank.
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