Palestine Monetary Authority

PALESTINE MONETARY AUTHORITY

Circular No. (107/2024)

To all banks operating in Palestine

Date: Monday, November 4, 2024

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Subject: Public Service Centers at Banks

In reference to Instruction No. (12) of 2023 concerning "Continuity of the Financial Cycle of the National Economy," under which banks were requested to activate and promote public service center services, and in light of complaints received regarding some banks concerning these centers, specifically the failure or delay in responding to customer calls and inquiries via the electronic means used by the bank to follow up on customer complaints, the Palestine Monetary Authority emphasizes the necessity of complying with the provisions of the aforementioned instructions. This is to be achieved by strengthening communication mechanisms with customers through providing suitable resources and capabilities to reduce customer wait times for responses to their phone calls and inquiries, ensuring rapid response to their requests, and taking necessary measures to monitor the performance of public service centers in accordance with standards.

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Supervision Group
Palestine Monetary Authority

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www.pma.ps

Ramallah & Al-Bireh Governorate - Palestine P.O. Box 452 Ramallah & Al-Bireh Governorate - Palestine P.O. Box 452 info@pma.ps | Fax: +970 2 2415310 Fax | Tel: +970 2 2415251 Phone | Postal code: P6160675 Postal Code