Palestine Monetary Authority

PALESTINE MONETARY AUTHORITY

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Circular No. (156/2021)
To all banks operating in Palestine Date: Monday, August 02, 2021

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Subject: Providing Borrowers and Guarantors with Copies of Documents Signed by Them

In light of receiving complaints from the public regarding some bank branches' refusal to provide them with an original or certified copy of contracts and documents signed by them, and in reference to our instructions No. (2016/02) dated 2016/03/20 regarding Responsible Lending, the Palestine Monetary Authority emphasizes the necessity for banks to fully comply with the requirements of the aforementioned instructions. Banks must provide customers with an original or certified copy of contracts and documents, regardless of whether there are pending legal disputes between the parties or whether the customer receives them on the date of signing. The handover of these documents must be formally documented and signed according to standard procedures; otherwise, appropriate legal measures will be taken in accordance with regulations.

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Supervision Department
Palestine Monetary Authority

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www.pma.ps

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Ramallah & Al-Bireh Governorate - Palestine P.O. Box 452 Ramallah & Al-Bireh Governorate - Palestine P.O. Box 452 info@pma.ps | Fax: +970 2 2415310 | Phone: +970 2 2415251 | Tel: Gaza - Palestine P.O. Box 4026 Gaza - Palestine P.O. Box 4026