Palestine Monetary Authority

PALESTINE MONETARY AUTHORITY

Circular No. (161/2021)

To all payment service companies operating in Palestine

Date: Sunday, 08 August 2021

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Subject: Prohibition on Citing PMA Directives and Decisions as Excuses

Committed to protecting customer rights in accordance with the laws and regulations in force in the State of Palestine, we reiterate the necessity for payment service companies and their employees to adhere to the highest standards of professionalism and transparency when dealing with customers, and to refrain from citing PMA directives and decisions as excuses when refusing to establish business relationships with them and/or providing financial services on their behalf.

We also emphasize that the PMA will not tolerate and will take appropriate and deterrent penalties against violators.

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Supervision Group
Palestine Monetary Authority

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Note:
Contact information is provided below:

• Ramallah and al-Bireh Governorate - Palestine P.O. Box 452
  info@pma.ps | Fax: +970 2 2415310 | Phone: +970 2 2415251

• Gaza - Palestine P.O. Box 4026
  Fax: +970 8 2844487 | Phone: +970 8 2825713

www.pma.ps