Palestine Monetary Authority

PALESTINE MONETARY AUTHORITY

Circular No. (2025/ 34)
To all payment service companies operating in Palestine Date: Sunday, December 28, 2025

---

Subject: Criminal Method Used in Fraud

The Palestine Monetary Authority urges payment service companies to exercise caution and work to raise awareness among customers and citizens regarding a new criminal method used in electronic financial fraud. This method involves fraudsters impersonating employees of electronic payment service companies and contacting customers by phone to inquire about payment transactions for purchases from online stores that were attempted to be executed using payment cards issued to them. The fraudster attempts to convince the victims that the purchases in question are attempts at electronic financial fraud, and that it requires the customer to provide the caller with the verification code (OTP) received on their mobile phone so that the company can complete the procedures to stop the payment card used in the fraud and issue a new one in its place.

---

The Palestine Monetary Authority emphasizes the necessity of the following:

1. Continuing to raise awareness among customers and citizens periodically about fraud methods and ways to prevent them, and working on preparing and designing awareness brochures and videos on the subject, and publishing them through the company's social media channels.

2. Reporting to our Anti-Money Laundering and Combating the Financing of Terrorism department the methods and patterns of fraud that have been discovered and are newly emerging.

---

Supervision Group
Palestine Monetary Authority

---

www.pma.ps

---

Ramallah & Al-Bireh Governorate - Palestine P.O. Box 452 Ramallah & Al-Bireh Governorate - Palestine P.O. Box 452 Postal Code: P6160675 | Tel: +970 2 2415251 | Fax: +970 2 2415310 | info@pma.ps