Circular No. 49/2025: Assessment of Electronic Services Levels and Digital Transformation in Banks

Palestine Monetary Authority

Circular No. ( 49 / 2025 )

To all banks operating in Palestine
Date: Thursday, May 29, 2025

Subject: Assessment of Electronic Services Levels and Digital Transformation in Banks

Attached are the results of the assessment of electronic services levels and digital transformation in banks based on the electronic services survey distributed on 2025/02/06 to evaluate service levels for the year 2024. All banks are requested, within two months from the date of issuance of this circular, to provide the Palestine Monetary Authority with a timeline for developing products and addressing the weak use of electronic services by customers, taking into account the following:

1. Developing electronic channels and increasing the number, quality, and digitization of electronic services provided to customers through them, in a manner that meets customer needs and expectations.
2. Encouraging customers to use electronic channels instead of visiting branches and offices to conduct their banking transactions, including placing incentives for this, especially in governorates and cities with low usage rates.
3. Automating and developing internal bank operations to enhance internal digital transformation.

Supervisory Group
Palestine Monetary Authority

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Ramallah & Al-Bireh Governorate - Palestine P.O. Box 452 Ramallah & Al-Bireh Governorate Postal code: 6160675 | Tel: +970 2 2415251 | Fax: +970 2 2415310 | info@pma.ps

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