Circular on Consumer Protection Regulations for Payment and Money Transfer Companies

In the Name of Allah, the Most Gracious, the Most Merciful

[Logo of the Central Bank of Jordan]

Number: 4/27/1698
Date: 9/8/1442 AH
Corresponding to: 8/4/2021 AD

Circular to Payment and Money Transfer Companies

Greetings,

Based on the provisions of clauses (a-d) of Article (26) of the Consumer Protection Instructions for Payment and Money Transfer Companies No. (3/2021) dated 2021/3/3, which obligate the payment service provider as follows:

a. Establish an electronic website through which to publish and disclose all information related to the products and services offered, the list of commissions and fees charged, and other information that contributes to forming a clear understanding among customers regarding the payment service provider and the nature of its services and products.

b. Clearly advertise its places of business, branches, agency network, working hours, and contact information on the electronic means available to the payment service provider, including the electronic website.

c. Advertise in its branches, agency network, and electronic means, including its electronic websites, advertisements, promotional materials, and any other communication channel it uses, that it is licensed by the Central Bank.

d. Publish the Consumer Protection Instructions for Payment and Money Transfer Companies on its electronic website.

Please work on modifying the electronic website to comply with the provisions of the aforementioned Article, and provide us with supporting documentation upon completion of the modification.

Accept our highest respect,

[Signature]
Governor
Dr. Ziad Faris

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P.O. Box 27 • Amman 11118 Jordan • Phone 4630301 • Fax 4638889 • Website: www.cbj.gov.jo • Email: info@cbj.gov.jo

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