Regulatory Alerts2021-09-21
Added · Updated
Circular on Mandatory Free SMS Notifications for Retail Banking Customers
The Central Bank of Jordan mandates that all banks operating in the Kingdom provide free, instant SMS notifications for every transaction executed on retail customers' accounts. This requirement applies to all banking products and transaction types, including withdrawals, deposits, commissions, and fees, without imposing additional costs on customers. The directive supersedes previous guidance and confirms that the service is compulsory rather than optional for all retail clients.