RegAlert2017-04-15
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Circular Regarding the Settlement of Returned Cheques No. 10/2/3/3/4781 dated 27/4/2005
The Central Bank of Jordan instructs bank branches to provide direct customer service regarding the settlement of returned cheques and to stop referring customers to the Central Bank for such matters. This directive addresses the repeated complaints from customers who were redirected to the Central Bank by branch staff. Banks are required to ensure their employees handle these inquiries directly without transferring them to the Central Bank.
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In the Name of Allah, the Most Gracious, the Most Merciful
Number: 4781
Date: 10/3/2016 AH
Corresponding to: 2005/4/26 AD
Greetings,
It has been observed with displeasure the repeated visits by customers of your branches to the Central Bank of Jordan regarding topics related to the settlement of returned reference networks on their accounts with you, which were reported by you, based on the instructions of employees of those branches.
Please instruct the concerned parties among you to provide direct customer service without referring them to the Central Bank of Jordan.
Accept, please, the highest respect,
/ The Governor
Dr. Amieh Touqan
P.O. Box 37 • Amman 11118 Jordan • Phone 4630301 • Telegram/Amman • Fax 4638889, 4639730, 4613308 ---
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Source: Central Bank of Jordan — original document · Summary generated with machine assistance and reviewed before publication; the authoritative text is the regulator's original document. How RegAlert works
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