Regulatory Alerts2020-12-03
Added · Updated
Circular to Mobile Payment Companies
The Central Bank of Jordan mandates that mobile payment companies must include a complaint reference number in the acknowledgment of receipt for all customer complaints, as required by Article 9/b of the Internal Procedures Instructions for Handling Complaints. This directive ensures that the Central Bank can verify whether a customer has previously contacted the company before processing any subsequent complaints. The regulation applies to all mobile payment companies under the authority of the Central Bank of Jordan.
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