Regulatory Alerts2024-10-11 | 3030-9Added · Updated
Commentary on the Decision on Amendments and Additions to the Regulation on Minimum Requirements for Commercial Banks' Activities in Relations with Bank Service Consumers
Amendments to the Regulation on Minimum Requirements for Commercial Banks' Activities in Relations with Bank Service Consumers, registered with the Ministry of Justice on October 11, 2024 under No. 3030-9, establish new obligations for commercial banks regarding consumer appeals. Banks must implement internal procedures published on their websites, create a separate structural unit empowered to investigate complaints and resolve disputes, assign internal audit tasks for oversight, and deploy an electronic information system to record and analyze appeals using information and communication technologies. Additionally, banks are required to prepare reports based on appeal analysis and develop action plans to eliminate recurring negative issues, with these new rules entering into force on January 17, 2025.
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