2020 - YEAR OF GENERAL MANUEL BELGRANO

COMMUNICATION “A” 6892 05/02/2020

TO FINANCIAL INSTITUTIONS,
TO FOREIGN EXCHANGE OPERATORS,
TO NON-FINANCIAL COMPANIES ISSUING CREDIT CARDS, TO ADMINISTRATORS OF LOAN PORTFOLIOS OF FORMER FINANCIAL INSTITUTIONS, TO THE TRUSTEES OF FINANCIAL TRUSTS INCLUDED IN THE FINANCIAL IN- STITUTIONS LAW, TO THE REPRESENTATIVES OF FOREIGN FINANCIAL INSTITUTIONS NOT AUTHORIZED TO OPERATE IN THE COUNTRY, TO NON-FINANCIAL COMPANIES ISSUING PURCHASE CARDS:

Ref.: Circular
RUNOR 1 - 1521

Communication by electronic means for the care of the environment. Update of the consolidated text.

---

We address you to send you the pages that, in replacement of those opportunely provided, should be incorporated into the regulations of reference in accordance with the provisions of point 2 of the resolution made known through Communication “A” 6664.

Finally, it is recalled that on the page of this Institution www.bcra.gob.ar, by accessing “Financial System – LEGAL AND REGULATORY FRAMEWORK – Ordering and Summaries – Consolidated texts of general regulations”, you will find the modifications made with texts highlighted in special characters (strikethrough and bold).

We greet you attentively.

CENTRAL BANK OF THE ARGENTINE REPUBLIC

Matías A. Gutiérrez Girault
Issuance Manager of Regulations
Darío C. Stefanelli
Principal Manager of Issuance and
Regulatory Applications

ANNEX

COMMUNICATION BY ELECTRONIC MEANS FOR
B.C.R.A. THE CARE OF THE ENVIRONMENT
Section 4. Information to be disseminated in customer service premises.

vii) When making a deposit operation, ensure to insert the envelope containing the cash or checks together with the first receipt issued by the ATM during the process of that transaction, in the slot specific for that function, and withdraw the receipt that the machine delivers at the end of the operation, which will serve you for a possible subsequent claim.

viii) Do not forget to withdraw the magnetic card at the end of the operations.

ix) If the ATM retains your card or does not issue the corresponding receipt, immediately communicate that situation to the financial institution with which you operate and to the administering bank of the ATM.

x) In case of loss or theft of your card, immediately report this situation to the financial institution that issued it.

xi) In case of withdrawals when there are differences between the receipt issued by the ATM and the amount actually withdrawn, communicate that circumstance to the financial institution where the operation was made and the system administrator, in order to solve the problem.

4.4.1.7. Related to the User Service of financial services with the following detail:

i) The existence of this service.

ii) The names and surnames of the persons responsible (holder and alternate/s) designated before the BCRA for this service and those of their representatives that are pertinent according to the house and/or region, together with the contact data of all of them (work addresses –postal and electronic mail–, telephones and faxes).

iii) The different alternative means among which the user of financial services may choose to channel their query or claim.

iv) The service procedure and the maximum term of ten (10) business days to respond and definitively resolve queries and claims.

v) That cases of lack of response from the obligated subjects or disagreement with the resolutions adopted by them may be reported by users of financial services to the BCRA.

vi) Inform that the BCRA has a User Protection area for Financial Services that you may contact by entering www.usuariosfinancieros.gob.ar.

4.4.2.Foreign exchange operators.

They must disseminate the information detailed in points 4.4.1.5., 4.4.1.7. and 4.5.1. in the modalities provided therein.

Version: 3rd. COMMUNICATION “A” 6892
Effective:
6/2/2020
Page 4

B.C.R.A.
ORIGIN OF THE PROVISIONS CONTAINED IN THE REGULATIONS ON “COMMUNICATION BY ELECTRONIC MEANS FOR THE CARE OF THE ENVIRONMENT”

CONSOLIDATED TEXT			SOURCE REGULATION					OBSERVATIONS
Sec.	Point	Parr.	Com.	Annex	Cap.	Sec.	Point	Para.
	1.1.		“A” 5886
	1.1.1.		“A” 5886
	1.1.2.		“A” 5886
	1.1.3.		“A” 5886
	1.1.4.		“A” 5886
	1.2.		“A” 5886
	1.2.1.		“A” 5886
	1.2.2.		“A” 5886
	1.2.3.		“A” 5886						S/Com. “A” 6664.
1.	1.2.4.		“A” 5886						S/Com. “A” 6279 and 6348.
	1.2.5.		“A” 5886
	1.3.		“A” 5886
	1.4.		“A” 5886
	1.4.1.		“A” 5886
	1.4.2.		“A” 5886
	1.4.3.		“A” 5886
	1.4.4.		“A” 5886
	1.4.5.		“A” 5886
2.			“A” 5886						S/Com. “A” 6725.
	3.1.		“A” 6042				10.
	3.2.		“A” 6042				11.		S/Com. “A” 6188 and 6448.
3.	3.3.		“A” 6716
	3.4.		“A” 6448				6.		S/Com. “A” 6664.
	4.1		“A” 6419				1.		S/Com. “A” 6462.
	4.2.		“A” 6419				1.
	4.3.		“A” 6419				1.
	4.4.		“A” 6419				1.		S/Com. “A” 6462, 6541, 6753, 6871 y 6892.
	4.5.		“A” 6419				1.		S/Com. “A” 6547, 6721 and 6887.
4.	4.6.		“A” 6419				1.		S/Com. “A” 6462.
	5.1.		“A” 6419				2.
	5.2.		“A” 6419				2.
5.	5.3.		“A” 6419				2.		S/Com. “A” 6721 y 6871.