2024-09-10

Added 2026-06-21 · Updated 2026-07-10

Complaints Against Debt Collection Agents Employed by Authorized Institutions

The Circular Issue Reference (CIR) issued by the Hong Kong Monetary Authority on 10 September 2024 establishes regulatory requirements for authorized institutions regarding complaints against debt collection agents. This guidance falls under the Banking Conduct and Enforcement topic, specifically focusing on consumer protection measures. The document mandates that all authorized institutions adhere to these standards to ensure proper handling of debt collection activities and consumer grievances.

Hong Kong

Hong Kong Monetary Authority

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CIR

Current

Issue Date:

10 Sep 2024

20240924-2-EN.pdf (237.4 KB)

Topic:

Banking Conduct & Enforcement - Consumer Protection

Group:

All Authorized Institutions

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Version History

Superseded Document

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Directly related Document

Cross referenced Document

Version History

Superseded Document

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