Regulatory Alerts2024-09-10
Added · Updated
Complaints Against Debt Collection Agents Employed by Authorized Institutions
The Circular Issue Reference (CIR) issued by the Hong Kong Monetary Authority on 10 September 2024 establishes regulatory requirements for authorized institutions regarding complaints against debt collection agents. This guidance falls under the Banking Conduct and Enforcement topic, specifically focusing on consumer protection measures. The document mandates that all authorized institutions adhere to these standards to ensure proper handling of debt collection activities and consumer grievances.
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