2025-10-03

Added 2026-06-20 · Updated 2026-07-10

Complaints Against Debt Collection Agents Employed by Authorized Institutions

The Circular Issue Reference (CIR) outlines regulatory expectations for Authorized Institutions regarding the handling of complaints against debt collection agents employed by these institutions. This directive falls under the Banking Conduct and Enforcement framework with a specific focus on Consumer Protection. It mandates that all Authorized Institutions adhere to established standards to ensure proper oversight and resolution of consumer grievances related to debt collection activities.

Hong Kong

Hong Kong Monetary Authority

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CIR

Current

Issue Date:

03 Oct 2025

20251003-1-EN.pdf (201.7 KB)

Topic:

Banking Conduct & Enforcement - Consumer Protection

Group:

All Authorized Institutions

Directly related Document

Cross referenced Document

Version History

Superseded Document

Directly related Document

Directly related Document

Cross referenced Document

Version History

Superseded Document

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