Regulatory Alerts2025-10-03
Added · Updated
Complaints Against Debt Collection Agents Employed by Authorized Institutions
The Hong Kong Monetary Authority issued this letter to report the results of its industry survey on complaints against debt collection agents for the first half of 2025. The data reveals that 33 authorized institutions assigned approximately 545,893 accounts to 27 agents, resulting in 32 complaints and a stable incidence rate of 0.06 per 1,000 accounts. The regulator noted no breaches of the Code of Banking Practice but reminded institutions to maintain vigilant monitoring of their agents' activities.
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