Regulatory Alerts2025-10-03
Added · Updated
Complaints Against Debt Collection Agents Employed by Authorized Institutions
The Circular Issue Reference (CIR) outlines regulatory expectations for Authorized Institutions regarding the handling of complaints against debt collection agents employed by these institutions. This directive falls under the Banking Conduct and Enforcement framework with a specific focus on Consumer Protection. It mandates that all Authorized Institutions adhere to established standards to ensure proper oversight and resolution of consumer grievances related to debt collection activities.
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