Regulatory Alerts2026-03-16
Added · Updated
Complaints Against Debt Collection Agents Employed by Authorized Institutions
The Circular Issue on Consumer Protection mandates that all Authorized Institutions establish robust mechanisms to handle complaints regarding debt collection agents employed by them. This directive aims to enhance consumer protection standards within the banking sector by ensuring accountability for the conduct of third-party or internal debt collection personnel. Institutions are required to implement these measures to maintain regulatory compliance and safeguard customer interests in debt recovery operations.
CIR
Current
Issue Date:
16 Mar 2026
20260313-4-EN.pdf (203.0 KB)
Topic:
Banking Conduct & Enforcement - Consumer Protection
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Directly related Document
Cross referenced Document
Version History
Superseded Document
You may also be interested in
CIR
Current
19 Aug 2024
Consumer Protection in respect of Use of Generative Artificial Intelligence
CIR
Current
26 Mar 2026
Consumer Protection in the Use of Alternative Data
CIR
Current
10 Apr 2024
Joint Circular on Anti-Scam Consumer Protection Charter 2.0