Regulatory Alerts2026-03-16
Added · Updated
Complaints Against Debt Collection Agents Employed by Authorized Institutions
The Circular Issue on Consumer Protection mandates that all Authorized Institutions establish robust mechanisms to handle complaints regarding debt collection agents employed by them. This directive aims to enhance consumer protection standards within the banking sector by ensuring accountability for the conduct of third-party or internal debt collection personnel. Institutions are required to implement these measures to maintain regulatory compliance and safeguard customer interests in debt recovery operations.
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