Regulatory Alerts2026-03-16
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Complaints Against Debt Collection Agents Employed by Authorized Institutions
The Hong Kong Monetary Authority issued a circular reporting the results of its industry survey on complaints against debt collection agents employed by authorized institutions for the second half of 2025. The data reveals that 20 complaints were received against 8 agents, resulting in a decreased incidence rate of 0.04 per 1,000 accounts compared to 0.06 in the first half of the year. The Authority reminded all authorized institutions to maintain vigilant monitoring of their debt collection agents to ensure compliance with relevant requirements and the fair treatment of customers.
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