Regulatory Alerts2014-09-17
Added · Updated
Complaints Watch
The Hong Kong Monetary Authority issued this document on September 17, 2014, as the second issue of its 'Complaints Watch' series. It targets all authorized institutions to highlight specific issues and trends regarding banking conduct and enforcement related to customer complaints. The circular serves as a regulatory reminder to ensure proper handling of complaints in accordance with established standards.
CIR
Current
Issue Date:
17 Sep 2014
20140917-1-EN.pdf (73.6 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
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Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
17 Sep 2014
Enclosure - Complaints Watch Issue No. 2
Annex
Current
17 Sep 2014
Enclosure - Complaints Watch Issue No. 2
Cross referenced Document
Version History
Superseded Document
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