Regulatory Alerts2014-05-09
Added · Updated
Complaints Watch Issue No. 1
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 1 on 9 May 2014 to address banking conduct and enforcement matters. This circular targets all authorized institutions and serves as the inaugural release in a series of periodic updates regarding customer complaints. The document establishes a framework for monitoring and improving complaint handling practices within the regulated banking sector.
CIR
Current
Issue Date:
09 May 2014
20140509-1-EN.pdf (73.9 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
09 May 2014
Enclosure - Complaints Watch Issue No. 1
Annex
Current
09 May 2014
Enclosure - Complaints Watch Issue No. 1
Cross referenced Document
Version History
Superseded Document
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