2014-05-09

Added · Updated

Complaints Watch Issue No. 1

The Hong Kong Monetary Authority issued the first issue of Complaints Watch to share information on complaints received and highlight emerging trends. This periodic newsletter aims to promote proper standards of conduct and prudent business practices among authorized institutions. The regulator requests that institutions distribute the document to staff responsible for retail products, risk management, compliance, and complaints handling.

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Hong Kong

Hong Kong Monetary Authority

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