Regulatory Alerts2017-11-24
Added · Updated
Complaints Watch Issue No. 10
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 10 on November 24, 2017, to provide guidance on banking conduct and enforcement matters. This circular is directed at all authorized institutions to address specific complaints-related issues within the banking sector. The document serves as a regulatory update to ensure compliance with established standards for handling customer complaints.
CIR
Current
Issue Date:
24 Nov 2017
20171124-6-EN.pdf (71.6 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
24 Nov 2017
Enclosure - Complaints Watch Issue No. 10
Annex
Current
24 Nov 2017
Enclosure - Complaints Watch Issue No. 10
Cross referenced Document
Version History
Superseded Document
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