Regulatory Alerts2017-11-24
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Complaints Watch Issue No. 10
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 10 to share information on complaints received and highlight emerging trends with the banking industry. This periodic newsletter aims to promote proper standards of conduct and prudent business practices among authorized institutions by sharing good practices. The HKMA recommends that institutions forward the document to staff responsible for retail and investment products, risk management, compliance, and complaints handling.
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