Regulatory Alerts2018-11-23
Added · Updated
Complaints Watch Issue No. 12
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 12 on November 23, 2018, to provide guidance on banking conduct and enforcement regarding complaints. This circular is directed at all authorized institutions to ensure they adhere to regulatory standards in handling customer complaints. The document serves as a reference for maintaining high standards of service and compliance within the banking sector.
CIR
Current
Issue Date:
23 Nov 2018
20181123-4-EN.pdf (109.2 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
23 Nov 2018
Enclosure - Complaints Watch Issue No. 12
Annex
Current
23 Nov 2018
Enclosure - Complaints Watch Issue No. 12
Cross referenced Document
Version History
Superseded Document
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