Regulatory Alerts2018-11-23
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Complaints Watch Issue No. 12
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 12 on November 23, 2018, to provide guidance on banking conduct and enforcement regarding complaints. This circular is directed at all authorized institutions to ensure they adhere to regulatory standards in handling customer complaints. The document serves as a reference for maintaining high standards of service and compliance within the banking sector.
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