Regulatory Alerts2020-03-06
Added · Updated
Complaints Watch Issue No. 14
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 14 on March 6, 2020, to provide guidance to all authorized institutions on banking conduct and enforcement matters. This circular highlights specific compliance issues and best practices regarding the handling of customer complaints within the banking sector. It serves as a regulatory reminder to ensure that institutions maintain robust complaint management systems and adhere to established standards of conduct.
CIR
Current
Issue Date:
06 Mar 2020
20200306-1-EN.pdf (71.8 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
06 Mar 2020
Enclosure - Complaints Watch Issue No. 14
Annex
Current
06 Mar 2020
Enclosure - Complaints Watch Issue No. 14
Cross referenced Document
Version History
Superseded Document
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