Regulatory Alerts2020-03-06
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Complaints Watch Issue No. 14
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 14 on March 6, 2020, to provide guidance to all authorized institutions on banking conduct and enforcement matters. This circular highlights specific compliance issues and best practices regarding the handling of customer complaints within the banking sector. It serves as a regulatory reminder to ensure that institutions maintain robust complaint management systems and adhere to established standards of conduct.
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