Regulatory Alerts2020-03-06
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Complaints Watch Issue No. 14
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 14 on March 6, 2020, to provide guidance on banking conduct and enforcement regarding customer complaints. This circular targets all authorized institutions and serves as a regulatory update to ensure compliance with established standards for handling consumer grievances. The document reinforces the importance of effective complaint management systems within the banking sector.
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