Regulatory Alerts2020-03-06
Added · Updated
Complaints Watch Issue No. 14
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 14 on March 6, 2020, to provide guidance on banking conduct and enforcement regarding customer complaints. This circular targets all authorized institutions and serves as a regulatory update to ensure compliance with established standards for handling consumer grievances. The document reinforces the importance of effective complaint management systems within the banking sector.
CIR
Current
Issue Date:
06 Mar 2020
20200306-2-EN.pdf (371.4 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
06 Mar 2020
Complaints Watch
CIR
Current
06 Mar 2020
Complaints Watch
Cross referenced Document
Version History
Superseded Document
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