Regulatory Alerts2020-06-23
Added · Updated
Complaints Watch Issue No. 15
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 15 on June 23, 2020, targeting all authorized institutions regarding banking conduct and enforcement. This circular serves as a regulatory update addressing specific complaints and operational standards within the banking sector. It reinforces compliance expectations for financial institutions managing customer grievances and maintaining service quality.
CIR
Current
Issue Date:
23 Jun 2020
20200623-1-EN.pdf (187.1 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
23 Jun 2020
Enclosure - Complaints Watch Issue No. 15
Annex
Current
23 Jun 2020
Enclosure - Complaints Watch Issue No. 15
Cross referenced Document
Version History
Superseded Document
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