Regulatory Alerts2020-06-23
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Complaints Watch Issue No. 15
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 15 to share information on complaints received and highlight emerging trends and good practices. This periodic newsletter aims to promote proper standards of conduct and prudent business practices among authorized institutions. The HKMA recommends forwarding the document to staff responsible for retail and investment product sales, risk management, compliance, and complaint handling.
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