Regulatory Alerts2021-06-23
Added · Updated
Complaints Watch Issue No. 17
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 17 on June 23, 2021, to provide guidance to all authorized institutions on banking conduct and enforcement matters. This circular highlights specific issues regarding customer complaints to help financial institutions improve their handling processes and service quality. The document serves as a regulatory reminder for institutions to maintain high standards in addressing client grievances effectively.
CIR
Current
Issue Date:
23 Jun 2021
20210623-1-EN.pdf (155.8 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
23 Jun 2021
Enclosure - Complaints Watch Issue No. 17
Annex
Current
23 Jun 2021
Enclosure - Complaints Watch Issue No. 17
Cross referenced Document
Version History
Superseded Document
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