Regulatory Alerts2021-06-23
Added · Updated
Complaints Watch Issue No. 17
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 17 on June 23, 2021, to provide guidance to all authorized institutions on banking conduct and enforcement matters. This circular highlights specific issues regarding customer complaints to help financial institutions improve their handling processes and service quality. The document serves as a regulatory reminder for institutions to maintain high standards in addressing client grievances effectively.
Topics
Share