Regulatory Alerts2021-06-23
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Complaints Watch Issue No. 17
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 17 on June 23, 2021, to provide regulatory guidance on banking conduct and enforcement regarding customer complaints. This circular targets all Authorized Institutions and addresses specific issues related to the handling and resolution of consumer complaints within the banking sector. The document serves as a periodic update to ensure compliance with regulatory standards for complaint management.
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