Regulatory Alerts2021-06-23
Added · Updated
Complaints Watch Issue No. 17
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 17 on June 23, 2021, to provide regulatory guidance on banking conduct and enforcement regarding customer complaints. This circular targets all Authorized Institutions and addresses specific issues related to the handling and resolution of consumer complaints within the banking sector. The document serves as a periodic update to ensure compliance with regulatory standards for complaint management.
CIR
Current
Issue Date:
23 Jun 2021
20210623-2-EN.pdf (628.0 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
23 Jun 2021
Complaints Watch
CIR
Current
23 Jun 2021
Complaints Watch
Cross referenced Document
Version History
Superseded Document
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