Regulatory Alerts2023-01-18
Added · Updated
Complaints Watch Issue No. 21
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 21 on January 18, 2023, to provide guidance on banking conduct and consumer protection. This circular targets all authorized institutions and addresses specific issues related to handling customer complaints within the banking sector. The document serves as a regulatory update to ensure compliance with established standards for consumer protection.
CIR
Current
Issue Date:
18 Jan 2023
20230118-1-EN.pdf (145.1 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Banking Conduct & Enforcement - Consumer Protection
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
18 Jan 2023
Enclosure - Complaints Watch Issue No. 21
Annex
Current
18 Jan 2023
Enclosure - Complaints Watch Issue No. 21
Cross referenced Document
Version History
Superseded Document
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