Regulatory Alerts2023-07-26
Added · Updated
Complaints Watch Issue No. 22
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 22 to highlight banking complaint trends and enforce proper conduct standards among Authorized Institutions. The regulator requires banks to ensure the suitability and affordability of premium financing for insurance plans while implementing robust governance frameworks to safeguard customer interests when using instant messaging. Additionally, the document advises complaint handling officers to proactively clarify discrepancies in customer contact details to prevent communication failures and improve service quality.
More like this from HKMA
HKMA published 11 documents in the last 30 days. We email you each new one the day it's published.
Topics
Share