Regulatory Alerts2024-07-25
Added · Updated
Complaints Watch Issue No. 24
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 24 to highlight banking complaint trends and regulatory expectations for Authorized Institutions. The document advises banks to improve e-communication clarity and mandates prompt self-reporting of material conduct incidents to relevant authorities. It further encourages the adoption of data analytics and robotic process automation to enhance complaint handling efficiency and regulatory compliance.
More like this from HKMA
HKMA published 11 documents in the last 30 days. We email you each new one the day it's published.
Topics
Share