Regulatory Alerts2025-07-28
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Complaints Watch Issue No. 26
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 26 on July 28, 2025, to provide guidance on banking conduct and consumer protection. This circular is directed at all authorized institutions to address specific issues related to the handling of customer complaints. The document serves as a regulatory update to ensure compliance with established standards for consumer protection in the banking sector.
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