Regulatory Alerts2025-07-28
Added · Updated
Complaints Watch Issue No. 26
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 26 on July 28, 2025, to provide guidance on banking conduct and consumer protection. This circular is directed at all authorized institutions to address specific issues related to the handling of customer complaints. The document serves as a regulatory update to ensure compliance with established standards for consumer protection in the banking sector.
CIR
Current
Issue Date:
28 Jul 2025
20250710-1-EN.pdf (271.7 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Banking Conduct & Enforcement - Consumer Protection
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
CIR
Current
28 Jul 2025
Complaints Watch Issue No.26
CIR
Current
28 Jul 2025
Complaints Watch Issue No.26
Cross referenced Document
Version History
Superseded Document
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