Regulatory Alerts2026-02-11
Added · Updated
Complaints Watch Issue No. 27
The Hong Kong Monetary Authority issued Complaints Watch Issue No. 27 on 11 February 2026 to provide regulatory guidance on banking conduct and consumer protection. This circular targets all authorized institutions and addresses specific enforcement matters related to customer complaints. The document serves as a current regulatory update to ensure compliance with established standards for handling consumer grievances.
CIR
Current
Issue Date:
11 Feb 2026
20251230-7-EN.pdf (144.7 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Banking Conduct & Enforcement - Consumer Protection
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
11 Feb 2026
Enclosure - Complaints Watch Issue No. 27
Annex
Current
11 Feb 2026
Enclosure - Complaints Watch Issue No. 27
Cross referenced Document
Version History
Superseded Document
You may also be interested in
CIR
Current
09 Dec 2016
Complaints Watch
CIR
Current
09 May 2014
Complaints Watch
CIR
Current
08 Jul 2016
Complaints Watch