Regulatory Alerts2026-02-11
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Complaints Watch Issue No. 27
The Hong Kong Monetary Authority issued the 27th Complaints Watch to share insights on banking complaints and emerging trends with the industry. The report highlights a 16% year-on-year increase in 2025 complaints, primarily driven by a 38% rise in issues related to banking account operations. It urges authorized institutions to strengthen customer communication and showcases good practices regarding service upgrades and account balance transparency.
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