Regulatory Alerts2022-06-28
Added · Updated
Complaints Watch No. 20
The Hong Kong Monetary Authority issued Complaints Watch No. 20 on June 28, 2022, to provide guidance on banking conduct and consumer protection. This circular targets all authorized institutions and addresses specific issues related to handling customer complaints. The document serves as a regulatory reminder to ensure compliance with established standards for consumer protection in the banking sector.
CIR
Current
Issue Date:
28 Jun 2022
20220628-1-EN.pdf (141.7 KB)
Topic:
Banking Conduct & Enforcement - Complaints
Banking Conduct & Enforcement - Consumer Protection
Group:
All Authorized Institutions
Directly related Document
Cross referenced Document
Version History
Superseded Document
Directly related Document
Annex
Current
28 Jun 2022
Enclosure - Complaints Watch No. 20
Annex
Current
28 Jun 2022
Enclosure - Complaints Watch No. 20
Cross referenced Document
Version History
Superseded Document
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